Findes Group uses advanced algorithms and AI tools for dynamic pricing (Dynamic Pricing) with the aim of maximising revenue (RevPAR) for the Owner. This means nightly rates are adjusted daily based on demand, season, local events and competition.

• Manager autonomy: Findes Group has full autonomy in setting daily prices and discounts (e.g. last-minute discounts).
• Minimum price: The Owner may specify an "absolute minimum nightly rate" (Base Price) in the contract below which the algorithm must not rent the property.

Findes Group explicitly assumes no responsibility and owes the Owner no damages in cases of:

• Changes to search algorithms on OTA platforms that affect listing visibility.
• Unilateral cancellations of reservations by OTA platforms (e.g. due to "extenuating circumstances" policies).
• Delays in payouts resulting from technical errors or security holds by OTA platforms (e.g. payout hold by Booking.com).
• Suspension or removal of a listing by OTA platforms if due to Owner actions (e.g. poor accommodation conditions, guest complaints about infrastructure).

The Owner is primarily responsible for legal and safe rental of the property. The Owner undertakes to:

• Legislation and taxes: Arrange all necessary documentation (categorisation, use permit, neighbour consents) and independently pay all taxes on rental income. Tourist tax and guest registration (e.g. eTourism) are arranged by Findes Group (if full management is agreed), but the financial burden of the tax is borne by the guest or Owner.
• Safety: Ensured that the property meets all safety standards (working smoke/CO detectors, fire extinguishers, first aid, safe electrical and gas installations).
• Equipment: Provided and maintained basic equipment (furniture, appliances, internet, TV) in perfect condition. The costs of major repairs (e.g. boiler failure, air-conditioning) are borne by the Owner.

Despite careful guest screening, property or inventory damage may occur.

• No Findes Group liability: Findes Group is not liable for material damage, theft or destruction caused by guests.
• Mandatory insurance: The Owner must have appropriate property insurance covering short-term holiday rentals.
• Recovery assistance: Findes Group will on behalf of the Owner initiate recovery procedures through platform guarantee programmes (e.g. Airbnb AirCover) or from guest security deposits, but cannot guarantee success of these claims.

The Owner has the right to use their own property under the following conditions:

• The Owner must reserve (block the calendar) owner-use dates through the Findes Group system in advance.
• Calendar blocking is only possible for dates that are not yet reserved by guests. Cancellation of already-confirmed guest reservations due to owner use is not permitted (or the Owner covers all OTA platform penalty costs).
• For the duration of owner use, Findes Group does not charge a management fee. If the Owner requests cleaning by Findes Group after checkout, this is charged according to the applicable cleaning rate.

The standard financial flow (unless otherwise specified in the contract) proceeds as follows:

• OTA platforms (Airbnb, Booking) remit reservation funds to Findes Group's collective account.
• Findes Group prepares a statement (monthly report) at the end of each month.
• From gross revenues, the following are deducted: OTA platform fees (if not already deducted), cleaning and laundry costs (paid by guest), Findes Group commission and any extraordinary maintenance costs advanced by Findes Group.
• The net amount is transferred to the Owner's transaction account no later than the 15th of the month for the previous month.

• The management agreement is normally concluded for an indefinite period with a 90-day notice period (due to the dynamics of advance reservations).
• In case of termination by the Owner, they must respect and fulfil all confirmed guest reservations that fall within the period after the notice period expires, or pay all costs of guest relocation and OTA platform penalties.
• Findes Group may terminate the agreement immediately and without notice period if the Owner does not provide safe and adequate accommodation conditions that jeopardise Findes Group's reputation or ratings on platforms.

In managing reservations, Findes Group processes guest personal data (name, contact, check-in documents). The Owner agrees that Findes Group is the "Data Processor" of this data for the purposes of registration (eTourism) and service provision. The Owner must not request or use guest personal data for their own marketing purposes outside the scope of an individual reservation without obtaining the guest's explicit consent.